Returns

Cancellation

Hanson Buildings offer a 14 Day Cooling Off Period, where you have the right to cancel during this time. Your 14 Day Cooling Off Period starts from the date that you place your order.

In all other circumstances, a cancellation charge of 20% of the value of the building will be payable in the event of an order being cancelled AFTER the 14 Day Cooling Off Period. Orders cancelled less than 7 days before delivery will be subject to a further cancellation charge equal to the additional costs incurred by us. These charges are to reimburse us for the abortive costs incurred in meeting your order.

To exercise your right of cancellation, you MUST give written notice to us by letter or email quoting your Customer number and order number.
If you exercise your right of cancellation AFTER the 14 Day Cooling Off Period, and / or after the goods have been delivered to you but not yet installed, you will be responsible for returning the goods to us at your own cost to Warren Road, Green Lane Industrial Park, Featherstone, West Yorkshire, WF7 6EL. You should contact us if you want to arrange haulage, at your own expense, for the return of the goods.

In this case you must take reasonable care of the goods once you have exercised your right to cancel after the 14 Day Cooling Off Period. We will refund any sum paid by you or debited from your credit or debit card for the goods within 30 days of cancellation, subject to receipt of the returned goods, and those goods being in a satisfactory condition.
In the event of a change in the VAT rate, we reserve the right to adjust the price accordingly.

Order Amendments

If you would like to make any amendments to your order, the latest you may be able to make any changes, would be 14 working days before delivery. Amendments will be subject to a charge.

Returns & Exchanges

Due to the nature of the product being custom built to the customers specification we cannot accept returns or exchanges. This does not affect your statutory rights.